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Shipping policy

  1. Delivery costs: These will be as displayed on our website.
  2. Once your products are ready for dispatch, our nominated courier or delivery organisation will contact you directly with an estimated delivery date. Please allow 1 to 10 working days estimated dispatch time. Should your order not arrive, please contact us, and we will investigate this matter; in certain circumstances, a full refund (in the form of a credit to your account) or a replacement may be offered once 15 days (for UK orders) has elapsed.
  3. Delivery is complete once the products have been unloaded at the address for delivery set out in your order and the products will be your responsibility from that time.
  4. You own the products once we have received payment in full, including all applicable delivery charges.
  5. If you are not at home when the product is delivered: If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier/delivery driver will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
  6. If you do not re-arrange delivery: The courier or we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite reasonable efforts, we, or the courier, are unable to contact you or re-arrange delivery or collection, we may end the contract.
  7. If we fail to deliver the products: our liability is limited to the cost of obtaining replacement products of a similar description and quality in the cheapest market available, whose price will be less than that of the products. However, we will not be liable if you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of products.
  8. We are not responsible for delays outside our control: Occasionally our delivery to you may be affected by an event outside our control. If an event outside our control delays our supply of the products, then we (or our courier) will contact you as soon as possible to let you know, and we will take the appropriate steps to minimise the effect of the delay. Provided we (or our courier) do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

International delivery

  1. We deliver to the countries listed on our website at check-out (International Delivery Destinations).
  2. If you order products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
  3. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. If you refuse to pay the charges levied by customs and excise and the products are returned to us then you will be liable for the return shipping fees, and these will be deducted from any refund due.
  4. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

9. Price of products and delivery charges

  1. Where to find the price for the product: The cost of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However, please see Clause 9.3 for what happens if we discover an error in the price of the product you order.
  2. We will pass on changes in the rate of VAT: If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full, before the change in the rate of VAT takes effect.
  3. What happens if we got the price wrong?: It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you with further instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
  4. The price of the products does not include delivery charges. Our delivery charges are as advised to you during the checkout process before you confirm your order.

 

Any Questions

If you have any questions at all, please use the contact form on our website to get in touch or use good old fashioned email: info@allurenailsacademy.co.uk